Refund Policy
At Zenplex Digital, the operator of Intel Division, we are committed to delivering high-impact cybersecurity services tailored to the operational needs of businesses. Our work begins immediately upon engagement and involves technical deployments, active monitoring, and protection infrastructure. This Refund Policy defines the conditions under which refunds may or may not be issued.
Refunds Are Not Applicable
in the Following Cases
Due to the nature of our services, refunds are not granted in the following scenarios:
Deployment of Digital Services
Once any part of a cybersecurity service has been initiated, implemented, or deployed for your organization, the service is considered delivered. Digital deployments cannot be reversed or undone.
Active Monitoring or Security Measures
Our services include real-time monitoring, configuration, system adjustments, and active threat prevention. These efforts are ongoing and resource-intensive from the moment service begins and are therefore non-refundable.
Dissatisfaction With Service Outcome
Client dissatisfaction alone does not qualify as a reason for a refund. Our services are technical and business-specific and require active dialogue. If the solution does not meet your expectations, it likely indicates a need for improved communication or adjustment of your service scope—not grounds for reversal of costs already incurred.
Refunds Are Only Granted in the Following Cases
Refunds may be issued in limited and verifiable situations:
Overpayment Against Invoice
The overpaid portion will be refunded if the amount paid exceeds the invoiced amount.
Action: Contact info@intel-division.com within seven business days of the payment and provide a copy of the receipt and the relevant invoice.
Duplicate Payment Due to Technical Error
If a technical issue results in a duplicate transaction, the second payment will be refunded upon verification.
Action: Notify us within 7 business days of the payment at info@intel-division.com with proof of both transactions.
Mistakenly Invoiced Service
If a service was mistakenly included in your invoice (e.g., an audit or feature not requested or required), a refund will be issued for the cost of that specific, non-delivered service.
Action: Contact info@intel-division.com within 7 business days of receiving the invoice and provide supporting details. The service in question must not have been delivered or initiated.
Service Not Provided
If payment has been made but no services have been delivered or initiated by our team, a full refund may be issued.
Action: Submit a refund request with supporting details to info@intel-division.com within
7 business days of the payment.
Refund Terms
- All refund requests must be submitted within 7 business days of payment.
- Verified refunds will be processed using the original payment method.
- We reserve the right to request supporting documentation before processing any refund.
Contact Us
If you have questions regarding a payment or believe you are eligible for a refund, please contact us directly:
Website Contact Page
